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Report a Problem

Report a Utility Outage

To report a utility outage, please call the Facilities Service Center (FSC) at 512-471-2020.

Utilities and Energy Management (UEM) works hard to prevent utility outages, but if one does occur, our goal is to restore services to customers as quickly as possible.

FSC handles all requests and inquiries for facility-related emergencies. Be ready to provide your name, number, location, and any other pertinent information available at the time of the call.

Utility Problems You Can Report

Staff member changing light bulb on a lamp post
  • Elevator or escalator issues
  • Issues with street lighting
  • Power outages
  • Sewer overflows
  • Water leaks*

*There are City of Austin water mains as well as university water mains that run underneath campus. Response times for the City of Austin water main breaks are not within the university’s control.

Check the Status of a Power Outage

In the event of a power outage, view our Twitter for updates. Our Twitter feed will display the buildings affected and an approximate time when the service will be restored.

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Utilities and Energy Management
The University of Texas at Austin
215 East 24th Street
Austin, TX 78712

To report a Utility Outage: 512-471-2020

General Inquiries: 512-471-6241

Media Inquiries:
Phone: 512-232-6949
Email: Veronica Trevino
veronica.trevino@austin.utexas.edu

Website problems? Contact FAS Communications fascommweb@austin.utexas.edu

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